Some S5 owners said they are not getting any signal or service on their device while they haven't done anything that might have messed up the Internet settings so far. And this is what we are going to address in this content.
Before we start, let us take a closer look on what might have triggered this issue to occur on the phone.
Among the factors we have to consider are as follow:
- account is inactive or not properly setup
- carrier switch
- network outage
- airplane mode enabled
- intermittent network connection
- third-party app conflict
- incorrect SIM card is used
- device software requires update
- physical or liquid damage
Now that we've already determine the factors that may likely hinder your Galaxy S5 from getting signal or service, let us start examining each of them. Be sure to test your network to see if the problem is resolved after completing each of the following workarounds. Proceed to the next resolution procedure, when necessary.
1. Check your account status. Ensure your account is in good status. In this regard, please contact your ISP or carrier and verify your accound status with them. Network services are typically interrupted when the account status is in bad standing, which means things need to be settled with your network provider.
2. Carrier switch (provision network/account service). Switching from one carrier to another may also trigger the same problem to occur on the device. Please contact your phone carrier to escalate this concern or have them provision your account properly and activate your network service.
3. Check for network outage. If the problem happens just this time, then it is possible that a network outage is occuring and affecting your service. You may contact your ISP to check for network outages and ask for the ETA or estimated time frame for the outage to last.
4. Check for physical/liquid damage. Verify your device has no physical damage or liquid damage present. Physical or liquid damage may likely transpire if the device was dropped or got wet.
5. Check SIM card. Make sure the SIM card is properly installed and is not damaged. Also ensure you are using the correct SIM card from your service provider.
6. Check for any software update available for your device. You can check for firmware updates at Samsung Support website.
7. Make sure Airplane mode is disabled or turned off. Check your network settings. If you need help, then follow these steps:
a. Press and hold the Power button for one to two seconds. You will see Airplane mode is OFF, if Airplane mode is disabled on your device. Otherwise, touch Airplane Mode to turn the feature off or disabled.
1. Perform a soft reset. A soft reset can help your device re-establish network connection with the mobile network. To perform a soft reset, remove the battery with the device still ON. Wait for 30 seconds, then re-insert the battery. Make sure the battery is properly placed, then power on the device. Wait for a few more seconds for your device to re-establish connection to the mobile network.
2. Place a test call to your Voicemail. If the test call is successful, then it means your device is already connected to the network. If not, then proceed to the next workaround.
If the problem happens after you've added or installed a third-party app on your device, then it is very likely that the new app is causing conflict and affecting your network service. To determine whether the problem is due to an installed app, uninstall any third-party app you've recently added in your phone. Among the few third-party apps that are reportedly interfere with the device functionality including network services, would include Task killer, Anti-virus or Battery saving app.
To uninstall third-party apps, boot your phone into Safe Mode. Here's how:
1. Completely power off your phone.
2. Press and hold the Power/Lock key to turn the device back on.
3. When the animations start, press and hold the Volume down key until the lock screen shows up.
4. When the Lock screen shows, Safe mode will be displayed in the lower-left corner of the screen.
5. Perform a test call to another phone number. If the call was successful, then you may have to uninstall any or all third-party apps on your device. You will be prompted with on-screen instructions to uninstall apps. Just follow these instructions to completely remove the app from your phone.
When finished, boot your phone into normal mode again by restarting it. You may need to restart your phone by removing and replacing the battery, and then by pressing and holding the Power key to turn the device back ON.
If the problem is not solved after completing all the aforesaid workarounds, please contact your service provider to escalate the issue and for further troubleshooting assistance and recommendations. Your Service Provider has access to more network resources necessary to determine and resolve your network issue.
Before we start, let us take a closer look on what might have triggered this issue to occur on the phone.
Among the factors we have to consider are as follow:
- account is inactive or not properly setup
- carrier switch
- network outage
- airplane mode enabled
- intermittent network connection
- third-party app conflict
- incorrect SIM card is used
- device software requires update
- physical or liquid damage
Now that we've already determine the factors that may likely hinder your Galaxy S5 from getting signal or service, let us start examining each of them. Be sure to test your network to see if the problem is resolved after completing each of the following workarounds. Proceed to the next resolution procedure, when necessary.
Primary Workarounds
1. Check your account status. Ensure your account is in good status. In this regard, please contact your ISP or carrier and verify your accound status with them. Network services are typically interrupted when the account status is in bad standing, which means things need to be settled with your network provider.
2. Carrier switch (provision network/account service). Switching from one carrier to another may also trigger the same problem to occur on the device. Please contact your phone carrier to escalate this concern or have them provision your account properly and activate your network service.
3. Check for network outage. If the problem happens just this time, then it is possible that a network outage is occuring and affecting your service. You may contact your ISP to check for network outages and ask for the ETA or estimated time frame for the outage to last.
4. Check for physical/liquid damage. Verify your device has no physical damage or liquid damage present. Physical or liquid damage may likely transpire if the device was dropped or got wet.
5. Check SIM card. Make sure the SIM card is properly installed and is not damaged. Also ensure you are using the correct SIM card from your service provider.
6. Check for any software update available for your device. You can check for firmware updates at Samsung Support website.
7. Make sure Airplane mode is disabled or turned off. Check your network settings. If you need help, then follow these steps:
a. Press and hold the Power button for one to two seconds. You will see Airplane mode is OFF, if Airplane mode is disabled on your device. Otherwise, touch Airplane Mode to turn the feature off or disabled.
If problem persists, continue with the following methods:
1. Perform a soft reset. A soft reset can help your device re-establish network connection with the mobile network. To perform a soft reset, remove the battery with the device still ON. Wait for 30 seconds, then re-insert the battery. Make sure the battery is properly placed, then power on the device. Wait for a few more seconds for your device to re-establish connection to the mobile network.
2. Place a test call to your Voicemail. If the test call is successful, then it means your device is already connected to the network. If not, then proceed to the next workaround.
3. Uninstall Third-Party Apps
If the problem happens after you've added or installed a third-party app on your device, then it is very likely that the new app is causing conflict and affecting your network service. To determine whether the problem is due to an installed app, uninstall any third-party app you've recently added in your phone. Among the few third-party apps that are reportedly interfere with the device functionality including network services, would include Task killer, Anti-virus or Battery saving app.
To uninstall third-party apps, boot your phone into Safe Mode. Here's how:
1. Completely power off your phone.
2. Press and hold the Power/Lock key to turn the device back on.
3. When the animations start, press and hold the Volume down key until the lock screen shows up.
4. When the Lock screen shows, Safe mode will be displayed in the lower-left corner of the screen.
5. Perform a test call to another phone number. If the call was successful, then you may have to uninstall any or all third-party apps on your device. You will be prompted with on-screen instructions to uninstall apps. Just follow these instructions to completely remove the app from your phone.
When finished, boot your phone into normal mode again by restarting it. You may need to restart your phone by removing and replacing the battery, and then by pressing and holding the Power key to turn the device back ON.
If the problem is not solved after completing all the aforesaid workarounds, please contact your service provider to escalate the issue and for further troubleshooting assistance and recommendations. Your Service Provider has access to more network resources necessary to determine and resolve your network issue.
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