This content is aimed at helping Galaxy S5 users who are having problems associated with phone contacts, specifically those who cannot locate their contact's name or phone number when viewing their recent calls.
Please read on to learn the recommended methods to deal with this problem.
First, let us try to determine the possible causes. What could likely have caused such problem to occur on your device?
Prior findings reveal that "NO caller information showing in recent calls" on the Galaxy S5 handset could be due to any of the following:
a. Your Service Provider does not provide caller ID information.
b. Inconsistent network connection.
c. Mobile data is disabled or turned off and have your phone set to "Not use data when roaming" while you are roaming.
d. Poor Wi-Fi network.
e. Syncing online is turned off or disabled.
f. Network outage.
g. Contacts detects two or more Contact versions.
h. Incomplete information saved for your contact.
i. Device software requires update.
After identifying possible causes, we recommend you try to isolate the problem with the following methods:
1. Verify and esnure your account is in good standing with your carrier and that you are getting the correct data plan or service.
2. Check with your service provider for coverage in the area where you are experiencing problem, especially if it only occurs when you are in a specific location.
3. Check Wi-Fi settings and make sure Wi-Fi is disabled or turned OFF. Please note that when you are connected to a Wi-Fi access point, you won't be able to connect to the mobile data network.
Follow these steps to check your phone's Wi-Fi settings:
a. Get to the Home screen and touch Menu.
b. Touch Settings.
c. Select Connections.
d. Touch Wi-Fi.
e. Touch the ON/OFF slider next to Wi-Fi and turn it OFF, if it says ON. Otherwise, leave it OFF.
f. In case you haven't yet updated your device software, check for any available software updates for your device at Samsung website.
If problem continues after performing the above steps, then proceed with these highly suggested resolution methods.
1. Turn Synchronization ON for one of your accounts.
Here's how gets done on the Galaxy S5 :
a. Touch Menu from the Home screen.
b. Touch Settings.
c. Select Accounts.
d. Touch the account type that has the contacts you want to sync with your phone.
Hint:
If you have more than one account in the list, touch the account you prefer to have synchronized.
e. Touch Sync Contacts to place a check mark on the checkbox. Doing so will let your phone immediately start syncing the contacts.
f. To exit the sync settings, touch Back. Repeat the same steps to sync other accounts, if necessary.
2. Also try to look for contacts in your Call Logs. To do so, touch Phone at the bottom of the Home screen, then touch Logs at the upper portion of the screen.
If problem persists, try to manage contact and edit contact's information so it will display correctly on your phone.
Please read on to learn the recommended methods to deal with this problem.
First, let us try to determine the possible causes. What could likely have caused such problem to occur on your device?
Prior findings reveal that "NO caller information showing in recent calls" on the Galaxy S5 handset could be due to any of the following:
a. Your Service Provider does not provide caller ID information.
b. Inconsistent network connection.
c. Mobile data is disabled or turned off and have your phone set to "Not use data when roaming" while you are roaming.
d. Poor Wi-Fi network.
e. Syncing online is turned off or disabled.
f. Network outage.
g. Contacts detects two or more Contact versions.
h. Incomplete information saved for your contact.
i. Device software requires update.
After identifying possible causes, we recommend you try to isolate the problem with the following methods:
1. Verify and esnure your account is in good standing with your carrier and that you are getting the correct data plan or service.
2. Check with your service provider for coverage in the area where you are experiencing problem, especially if it only occurs when you are in a specific location.
3. Check Wi-Fi settings and make sure Wi-Fi is disabled or turned OFF. Please note that when you are connected to a Wi-Fi access point, you won't be able to connect to the mobile data network.
Follow these steps to check your phone's Wi-Fi settings:
a. Get to the Home screen and touch Menu.
b. Touch Settings.
c. Select Connections.
d. Touch Wi-Fi.
e. Touch the ON/OFF slider next to Wi-Fi and turn it OFF, if it says ON. Otherwise, leave it OFF.
f. In case you haven't yet updated your device software, check for any available software updates for your device at Samsung website.
If problem continues after performing the above steps, then proceed with these highly suggested resolution methods.
1. Turn Synchronization ON for one of your accounts.
Here's how gets done on the Galaxy S5 :
a. Touch Menu from the Home screen.
b. Touch Settings.
c. Select Accounts.
d. Touch the account type that has the contacts you want to sync with your phone.
Hint:
If you have more than one account in the list, touch the account you prefer to have synchronized.
e. Touch Sync Contacts to place a check mark on the checkbox. Doing so will let your phone immediately start syncing the contacts.
f. To exit the sync settings, touch Back. Repeat the same steps to sync other accounts, if necessary.
2. Also try to look for contacts in your Call Logs. To do so, touch Phone at the bottom of the Home screen, then touch Logs at the upper portion of the screen.
If problem persists, try to manage contact and edit contact's information so it will display correctly on your phone.
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