This is one of the most common questions I actually received after years of providing support to Android users. Just yesterday, I received a couple of emails asking how to turn up the call volume on the new Samsung Galaxy S5. I understand that it may be difficult to adjust the volume especially for people who are still learning things about their new smartphones.
When you're on a call, you can adjust the call volume using the dedicated Volume keys on the side of the Galaxy S5.
Tap
to increase the volume level.
Adjusting Call Volume
When you're on a call, you can adjust the call volume using the dedicated Volume keys on the side of the Galaxy S5.
Tap
to increase the volume level.
If you're still not satisfied with the quality of the sound, tap More options
. Choose Settings and then Noise Reduction to turn the feature off.
. Choose Settings and then Noise Reduction to turn the feature off.Personalize Call Sound
You also have an option to personalize your phone's call audio. Here's how…
Tap the Phone icon 
. Touch More options
and select Settings. Choose Call, then Personalize call sound. You now have four options to choose from: Adapt Sound, Soft Sound, Clear Sound, and Off.
. Touch More optionsand select Settings. Choose Call, then Personalize call sound. You now have four options to choose from: Adapt Sound, Soft Sound, Clear Sound, and Off.
If you select Adapt Sound, the device will guide you through customizing an optimal call sound. Before starting, we recommend you close all multimedia applications, be in a quiet environment, and have a compatible earphone connected. The device will play a beep; touch Yes if you hear the sound. If you cannot hear the sound, touch No. Once completed, touch Done to save your personalized call sound.
That's it! I hope this is helpful.
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